Returns
Returns & Exchanges
We want you to be completely happy with your purchase from The Hennessy Archive. As all of our pieces are authentic vintage items, please read our policy carefully before buying.
How to Return
- Click the link above to access our returns portal.
- Enter your order number and follow the instructions.
- Pack the item securely and send it back using a tracked service. Return postage costs are the responsibility of the buyer unless the item is faulty or not as described.
Returns
We accept returns within 14 days of delivery. Items must be returned in the same condition as received — unworn, unaltered, and with all original tags attached.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Exchanges
As our pieces are one-of-a-kind, we are unable to offer direct exchanges. If you would like a different item, please return your purchase for a refund and place a new order.
Non-Returnable Items
Items that show signs of wear, washing, or alteration after delivery will not be accepted for return.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.
For any questions, please get in touch at ch@thehennessyarchive.co.uk.